SHIPPING AND RETURNS POLICY
1. Shipping Fee & Delivery Time
Delivery time for Standard Shipping is expected to be 3–7 business days after processing. The delivery time runs from when your order has been processed. Delivery costs will be calculated and displayed at checkout.
You will receive an email containing your Tracking Number once your package has shipped. Refer to that email or visit your Order History via your account to check the most up-to-date status of your order.
2. Delivery Policy
Responsibility during transit. Once your order has been handed over to the shipping carrier, Untilfaded is no longer responsible for the package — the carrier assumes full responsibility during transit.
Packages marked as delivered. Our responsibility for your package ends when the carrier marks it as "Delivered" in their tracking system. We cannot be held accountable for:
- Missing or stolen packages after delivery confirmation
- Packages delivered to the address provided at checkout but not received by the intended recipient
Customer's responsibility. To ensure a successful delivery, it is the customer's responsibility to:
- Provide an accurate and complete shipping address at checkout
- Monitor the tracking information once the order has shipped
- Retrieve packages promptly after delivery
If your package is marked delivered but missing:
- Verify the shipping address you provided
- Check with neighbors or other household members
- Contact the shipping carrier directly to file a claim or request further information
Support. While Untilfaded is not responsible for packages after they leave our possession or are marked as delivered, we're happy to help by providing tracking details and shipment information, and supporting claims with the carrier where possible.
3. Taxes and Duties
We do not collect or cover duties, taxes, or customs fees for international shipments. These charges are imposed by the destination country, and customers are responsible for paying them directly upon delivery. Please check with your local customs office for details on any potential fees before placing your order.
4. Item Condition & Major Flaws
All items are second-hand/vintage and sold in the condition described and photographed at the time of listing, including any noted repairs, wear, or imperfections. By completing your purchase, you acknowledge and accept the condition as disclosed. If you have any questions about an item before purchasing, feel free to reach out — we're happy to provide additional details.
Major flaws defined as a defect not shown in the product photos or description that impairs the item's structural integrity or usability. This includes, but is not limited to:
- Broken or non-functional zippers, buttons, or closures
- Torn seams, linings, or straps affecting wear
- Missing hardware or components not noted in the listing
- Holes or tears not shown in photos or mentioned in the description
- Damage sustained during shipping
Not considered a major flaw (not eligible for return):
- Fading, patina, or wear consistent with the item's described vintage condition
- Minor odor, small thread pulls, or light surface marks
- Slight variation in color/texture between photos and the physical item due to lighting or screen display
- Any flaw already disclosed in the product description or photos
5. Returns, Replacements & Exchanges
All sales are final, except in cases of an undisclosed major flaw as defined above, or where an item significantly differs from its description.
To request a review: DM us on Instagram @untilfaded or email untilfadedsg@gmail.com with your order number and photos of the undisclosed flaw, within 7 business days of receiving your order. We will review your case individually and respond within 3 business days.
Inspection & refunds. All returns must be sent back to us for inspection before any refund is issued. Refunds take 7–15 business days to reflect in your original payment method.
Replacements & exchanges. If your case is approved for a replacement or exchange, the original shipping cost will not be refunded, and you are responsible for the cost of shipping the item back to us. We will cover shipping on the replacement item sent to you.
By placing an order with Untilfaded, you acknowledge and agree to this Shipping and Return Policy.
Last updated: September 25, 2026